Privacy Policy

1. Introduction

jilievi Casino ("jilievi," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the jilievi platform. This Privacy Policy ("Policy") describes how jilievi collects, uses, stores, shares, and protects personal information in connection with your use of the jilievi Casino website and all related services (collectively, the "Platform").

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the applicable issuances of the National Privacy Commission (NPC). It should be read together with jilievi's Terms & Conditions, which govern your use of the Platform.

By registering an account or using the jilievi Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform.

2. Data Controller

jilievi Casino is the data controller responsible for your personal information collected through the Platform. As data controller, jilievi determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy laws.

jilievi has designated a Data Protection Officer (DPO) who oversees compliance with this Policy and applicable data privacy regulations. You may contact the DPO through the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

jilievi collects the following categories of personal data from players:

Identity & Contact Data:

• Full legal name, date of birth, nationality
• Government-issued ID details (e.g., Philippine passport, SSS, UMID, driver's licence)
• Mobile number and email address
• Residential address (city, province, postal code)

Account & Financial Data:

• jilievi account username and encrypted password
• GCash number, PayMaya account, bank account details (BDO, BPI, Metrobank, etc.) used for deposits and withdrawals
• Transaction history, deposit and withdrawal records, bonus activity
• Account balance and gaming activity logs

Technical & Usage Data:

• IP address, device type, operating system, browser type and version
• Pages visited, time spent on Platform, game session data
• Login timestamps and session duration
• Cookies and similar tracking technologies (see Section 8)

Communications Data:

• Records of your communications with jilievi customer support via live chat or email
• Responses to surveys, promotions, or feedback requests

4. How We Collect Your Data

jilievi collects personal data through the following means:

• Direct collection: Information you provide when registering your jilievi account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; publicly available information used for compliance screening.

5. How We Use Your Personal Data

jilievi uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your jilievi account, including processing deposits, withdrawals, and bonus credits.
• Identity verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine anti-money laundering laws.
• Service delivery: To provide access to games, live dealer tables, promotions, and all other jilievi Platform features.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Security & fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other prohibited activities.
• Legal compliance: To comply with PAGCOR regulations, the Anti-Money Laundering Act (RA 9160), the Data Privacy Act (RA 10173), and other applicable Philippine laws.
• Platform improvement: To analyse usage patterns, fix bugs, and develop new features that improve the jilievi experience for Filipino players.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have consented to receive such communications. You may opt out at any time.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion where appropriate.

6. Legal Basis for Processing

jilievi processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform the contract between you and jilievi (i.e., operating your account and delivering gaming services).
• Legal obligation: Processing required to comply with PAGCOR regulations, AML laws, tax obligations, and other applicable Philippine legal requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Sharing Your Personal Data

jilievi does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only to the extent necessary:

• Payment processors: GCash, PayMaya, BDO, BPI, Metrobank, and other payment service providers, solely to process your transactions.
• KYC & identity verification providers: Third-party services used to verify your identity and age in compliance with regulatory requirements.
• Game software providers: Game developers and platform providers whose games are hosted on jilievi, to the extent necessary for game operation and fairness auditing.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law or court order.
• IT and security service providers: Cloud hosting, cybersecurity, and analytics providers who process data on jilievi's behalf under strict data processing agreements.

All third-party service providers engaged by jilievi are contractually required to handle your personal data in accordance with the Data Privacy Act of 2012 and jilievi's data protection standards.

8. Cookies & Tracking Technologies

jilievi Casino uses cookies and similar technologies to operate the Platform, remember your preferences, and analyse usage. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without impairing Platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and last-visited game categories to personalise your jilievi experience.
• Analytics cookies: Collect anonymised data about how players use the Platform — pages visited, session duration, and navigation paths — to help jilievi improve its services.
• Marketing cookies: Used only with your consent to deliver relevant promotional content and measure the effectiveness of jilievi's marketing campaigns.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the jilievi Platform.

9. Data Retention

jilievi retains your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine law. Specific retention periods include:

• Account and transaction records: Retained for a minimum of five (5) years after account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• KYC documents: Retained for five (5) years from the date of submission or account closure, whichever is later.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Marketing consent records: Retained for the duration of your account and for one (1) year after opt-out, to demonstrate compliance.
• Technical and usage logs: Retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to you.

10. Data Security

jilievi Casino implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and the jilievi Platform is encrypted using TLS 1.2 or higher. Sensitive data at rest, including payment details and identity documents, is stored in encrypted form.
• Access controls: Access to personal data is restricted to jilievi personnel and authorised service providers who require it to perform their functions. All access is logged and audited.
• Secure payment processing: Payment transactions are processed through PCI-DSS compliant payment gateways. jilievi does not store full card numbers or GCash PINs on its servers.
• Intrusion detection: jilievi employs real-time monitoring and intrusion detection systems to identify and respond to security threats promptly.
• Staff training: All jilievi personnel with access to personal data receive regular data privacy and security training.

While jilievi takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your jilievi account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

11. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jilievi Casino:

• Right to be informed: The right to know what personal data jilievi collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data jilievi holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data in your jilievi account.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilievi's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe jilievi has violated your data privacy rights.

To exercise any of these rights, please contact jilievi's Data Protection Officer using the contact details in Section 15. jilievi will respond to all verified data privacy requests within fifteen (15) business days.

12. Children's Privacy

jilievi Casino is strictly an adult platform. The minimum age to register and use jilievi Casino is 21 years of age, in accordance with Philippine law governing casino-style gambling.

jilievi does not knowingly collect personal data from individuals under 21 years of age. If jilievi discovers that an account has been registered by a person under 21, the account will be immediately closed, all funds will be returned to the payment source, and any personal data collected will be deleted in accordance with applicable law.

If you believe a minor has registered on the jilievi Platform, please contact our support team immediately so we can take appropriate action.

13. International Data Transfers

jilievi Casino primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where jilievi uses internationally hosted cloud infrastructure or game software providers.

Where such transfers occur, jilievi ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under the Philippine Data Privacy Act of 2012. This includes contractual data processing agreements with all international service providers that impose obligations consistent with RA 10173.

14. Changes to This Privacy Policy

jilievi Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, jilievi will notify registered players via email or an on-platform notification at least seven (7) days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the jilievi Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by jilievi Casino, please contact our Data Protection Officer:

• Live Chat: Available 24/7 on the jilievi Platform — the fastest way to reach us.
• Email: [email protected]

jilievi will acknowledge all privacy-related inquiries within two (2) business days and will endeavour to resolve them within fifteen (15) business days. For complaints that cannot be resolved directly with jilievi, you have the right to escalate to the National Privacy Commission of the Philippines.